At Booleans, Quality is the baseline; excellence is the goal

Customer Excellence Program: Quality Is Non-Negotiable

Identity and Access Management sits at the heart of your security posture. If quality slips, everything built on top of IAM is suddenly at risk. At Booleans, we’ve formalised our method and process for delivering quality through the Customer Excellence Program (CEP)—a structured, proven framework that helps ensure your IAM implementation stays on track, adds value, and remains aligned with your strategic objectives.

The CEP includes independent oversight from a dedicated Quality and Delivery Manager (that’s me) having recurring check-ins with all Booleans consultants on each project. These conversations help surface potential issues early, so they can be addressed proactively. We also ensure clarity through concise, straightforward status updates, and our consultants are trained to communicate openly and directly.

 

Transparency is a mutual commitment

Transparency, in our view, is not one-sided -transparency only works when it’s mutual. For CEP to succeed, we need openness from both sides— an understanding of real problems to define shared goals, be open and course-correct when needed. That’s the field where trust is built.

 

Product-Independence: Fit Before Brand

We are a consultancy company and our recommendations are shaped by what fits your environment and strategic goals, not by licensing targets or vendor quotas. We advocate for architectures that balance functionality, flexibility, and total cost of ownership, whether they involve best-of-breed SaaS, on-premise systems, or open-source technologies. Our independence gives us the freedom to tailor IAM to your needs rather than fitting your needs into a pre-defined vendor stack.

Independence is one of the key ingredients that lets us tailor IAM to your context, not the other way around.

 

Senior-Only Consultants

All Booleans consultants bring a minimum of five years of specialised IAM experience, with many possessing far more. This ensures that from the first engagement, you’re working with professionals who can identify hidden risks, navigate complex technical requirements, and manage delivery with foresight. With this level of experience, there is no learning curve at the client’s expense—just practical, effective problem-solving from day one.

 

A Multi-Year Vision

The field of IAM is strategic and ever-evolving, not reactive and static—and we aim to position ourselves as your long-term partner and define a multi-year vision together with you. This way we can deliver lasting value, aligned with both your current needs and future ambitions.

Changing regulatory landscape and new technology

IAM must evolve alongside regulatory changes, architectural shifts like Zero Trust, and the emergence of new technologies. Besides new challenges such as post-quantum cryptography there are also many IAM-related opportunities and enablers such as passwordless authentication (reducing user friction), out-of-the-box IAM-driven compliancy and Decentralised Identity (reducing identity silos) to name a few.

Growing need for European Sovereignty

Strategic independence in tech now matters more than ever. In today’s geopolitical context, the location and control of technology infrastructure matter, therefore several clients have been asking Booleans what European options the market provides. Booleans takes these strategic questions seriously and is proud to be part of the European Alternative initiative—working with trusted European partners to offer organisations choice, resilience, and alignment with European partners and products in digital IAM infrastructure.

Specialised—And Proud of It

IAM is not an adjacent service for Booleans—it is our core domain. This specialisation enables us to go deep: we understand the intricacies of leading IAM platforms, we invest time to investigate and partner with new products and technologies, we maintain active labs to test emerging patterns and technologies, and we contribute to the wider IAM community, including participation in open standards forums and European working groups. If it concerns IAM, we speak the language.

 

In Closing

Quality, mutual transparency, product-independence, senior expertise, and a long-term vision—this is how Booleans turns IAM from an “access gate” into a strategic enabler.