Support that moves you forward

Booleans Support has expert knowledge of your implementation and direct access to product vendors, ensuring rapid, effective resolutions for your most critical assets: your identities

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Deep Implementation Knowledge

Our support team has an in-depth understanding of your environment because we were the ones who built it. This provides you the most efficient support possible.

 

Ensuring Business Continuity

We offer peace of mind with 24×7 availability and the quickest possible resolution for your most critical assets: your identities and access management Proven Cross-Industry Support Experience Our expertise isn’t just theoretical. We have a proven track record of successfully supporting clients across highly regulated and demanding sectors, including finance, government, telecommunications, and public security.processes.

 

Certified Product Experts

You’re in good hands. Our engineers are fully certified across all the products we support, giving you direct access to highly trained specialists with the deepest knowledge of the platform.

Proven Cross-Industry Support Experience

Our expertise isn’t just theoretical. We have a proven track record of successfully supporting clients across highly regulated and demanding sectors, including finance, government, telecommunications, and public security.

 

Accelerated Vendor Escalation

We don’t just know the products, we know the product vendors. In the rare case of a platform issue, we have a direct escalation path to the vendor’s engineers, which means faster resolution times for you.

 

Dedicated CIAM Specialization

Unlike general support teams, we have specialized expertise in Customer Identity and Access Management (CIAM), offering a level of knowledge and guidance specifically tailored to your customer-facing identity challenges.

Our support offering

Booleans provides the following services for our 24/7 and Business Hours offerings (08:30-18:00)

This offers a direct and immediate line of communication for critical issues that are impacting business operations. You can connect directly with an experienced and knowledgeable Booleans IAM-professional who can provide real-time guidance and begin the troubleshooting process immediately.

This is your formal, trackable channel for support requests. It ensures that all inquiries, from minor questions to complex issues, are properly documented, assigned, and tracked through to resolution.

You’ll receive a detailed monthly report that provides a comprehensive overview of support activities and highlight support trends. This can offer valuable insights into the performance and health of your IAM environment.

Our commitment to a fast response time is backed by a formal Service Level Agreement (SLA). We have clearly defined response times tiered to the priority level of your incident, so you know exactly what to expect from us.Lorum

Before we begin our support relationship, we always conduct a comprehensive discovery session to make sure the Support team thoroughly understands the current state of your unique environment from day one. If we identify any stability risks, we’ll provide a plan to get your environment ready for support.